Terms & Conditions

1.  Scope and Definitions

1.1    This agreement applies between you as a user of this website when you visiting, browsing and purchasing goods and Smart Boutique Ltd owner of this website. Any reference to "we”,” us” or "our" further in these Terms is a reference to the owner of this website. Please read these Terms carefully before using the Website and placing your order.

1.2     Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you continue using our website it means that you have accepted these Terms and Conditions and the Privacy Policy.

1.3     This website is owned and operated by Smart Boutique Limited, a company registered in England and Wales under registered number 7713306. The registered office is at 252 Manford Way, Chigwell, IG7 4AD, United Kingdom.

1.4     These Terms and Conditions are available only in English. If you do not understand these Terms and Conditions, you may not place orders using this Website. Please contact us using the contact details in section 19.

1.5     Nothing in these Terms and Conditions impinges on your statutory rights either as a consumer or otherwise. 

1.6     Definitions and Interpretation. In this Agreement the following terms shall have the following meanings:

-          Carrier/ Courier - means any third party responsible for transporting purchased Goods from our Premises to the customers.

-          Content - means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website

-          Details - means the details which You must provide upon ordering Goods via the Website including but not limited to physical address, email address, telephone number, date of birth, bank account and credit or debit card details.

-          Goods/ Items - means any products that Smart Boutique Ltd advertises and / or makes available for sale through this Website.

-          Service - means collectively any online facilities, tools, services or information that Smart Boutique Ltd makes available through the Website either now or in the future.

-          Payment Information - means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes.

-          Premises - means our place of business located at 68 St. Stephens close, London E17 9NU.

-          Purchase Information - means collectively any orders, invoices, dispatch notes, receipts or similar  that may be in hard copy or electronic form;

-          System - means any online communications infrastructure that Smart Boutique Ltd makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links

-          User - means any third party that accesses the Website and is not employed by Smart Boutique Ltd and acting in the course of their employment.

-          Website - means the website that you are currently using www.theclassywardrobe.com and any sub-domains of this site (e.g. www.theclassywardrobe.co.uk, www.theclassywardrobe.eu and www.classywardrobe.co.uk ) unless expressly excluded by their own terms and conditions.

-          Working Days - means Monday to Friday 9am to 5pm and excludes bank, public and statutory holidays.

2.  Our contract

2.1     No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

2.2     All orders are subject to availability and will not constitute a binding contract of sale until accepted by us. We reserve the right to refuse orders, or orders with multiple quantities of an item and also if your order will be used for re-sale or any commercial purposes or benefits.

3.  Use of website

3.1     Smart Boutique Ltd  reserves the right to withdraw any Goods from the Website without prior notice.

3.2     Your Details and data relating to Your use of our Website will be recorded by Smart Boutique Ltd but this information shall not be disclosed to third parties as it may, however, be used to advise you of other offers on the Website.

3.3     For legal reasons we can only sell items via our Website to individuals aged 18 or over.  If you are under the age of 18 you should use this Website only with the supervision of an Adult when placing orders on-line using this Website.

3.4     Smart Boutique Ltd may send a small file [a "cookie"] to Your computer when You visit the Website. This cookie will enable us to track Your behaviour on the Website and to identify particular areas of interest so as to enhance Your future visits to the Website. The cookie will not enable us to identify You and we shall not use it otherwise than in relation to this Website. You can set your computer browser to reject cookies but this may preclude use of certain parts of this Website. Please also refer to our Privacy Policy.

4.  Accounts

4.1     In order to purchase Goods on this Website and to use certain facilities you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. This is for security reasons. It also avoids you having to re-enter your details when you place subsequent orders.  By continuing to use this Website you represent and warrant that:

   -       all information you submit is accurate and truthful;

-          you have permission to submit Payment Information where permission may be  required and

-          you will keep this information accurate and up-to-date.

4.2     This information will be stored in our customer database. You can access, update or correct your personal account details via the "My Account" button. We will only use the stored data in accordance with our Privacy Policy. Your creation of an Account is further affirmation of your representation and warranty. After registering for a personal account, you will be automatically sent an e-mail that your account has been created.

4.3     It is recommended that you do not share your Account details, particularly your username and password. Smart Boutique Ltd accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser. You agree to accept responsibility for all activities that occur under your account. Please take all necessary steps to ensure that the username and password is kept confidential and secure.

4.4     If you have reason to believe that your Account details have been obtained by another without consent, you should contact Smart Boutique Ltd immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, Smart Boutique Ltd accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.

4.5      We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion.

5.  The Order process

5.1     We can only accept orders for items that are in stock. In terms of availability if some items are out of stock but you would like to order you need to click at “Contact me When Available” and thus when we have this item in stock we will send you an e-mail about that. If for any reason the items you ordered are no longer available we will at our discretion either:- offer you an alternative item of equivalent quality and price (where this is possible); or- cancel the item from your order and where payment has already been deducted from your account give you a full refund in respect of that item.

5.2     Once you have selected an item from our range by clicking on the button “Add to Bag„ the details of product will be added to the “Shopping Bag”. Before placing an order you can review and amend your order at any time by clicking on the “Shopping Bag”.

5.3      When You place an order for Goods, this constitutes an offer to purchase those Goods which Smart Boutique Ltd may or may not accept.

5.4      When you order via our Website your Credit / Debit Card/ Paypal account has to be authorized, payment received in full and stock checked before we send you via e-mail receipt confirming your order. Please keep this receipt for your records.

5.5     We will send you another e-mail when we dispatch your goods which shall constitute our acceptance of your order, at which point a binding contract of sale will be concluded between you and us. We will file a copy of any orders that are accepted by us. If your order contained a number of items and the email mentions only some of them, those items which have yet to be dispatched to you do not form part of that contract.

5.6     You are responsible for ensuring the email address and other contact details you provide to us are correct. We will not be responsible if you do not receive the Despatch email or other confirmation from us where the details you have supplied are incorrect or in the event of communication system failures outside our control.

5.7     If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases.

5.8     If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.   

6.  Goods, Pricing and Availability

6.1     Whilst every effort has been made to ensure that all graphical representations, sizes, colours, and descriptions of Goods available from Smart Boutique Ltd correspond to the actual Goods, Smart Boutique Ltd is not responsible for any variations from these descriptions. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether. 

6.2     Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing. We may from time to time vary the sizes and specifications of items displayed on our Website without prior notice. We cannot guarantee that a particular colour, size or specification of an item will be available.  We will contact you if the item you have ordered is no longer available.

6.3      All pricing information on the Website is correct at the time of going online. Smart Boutique Ltd reserves the right to change prices and alter or remove any special offers from time to time and as necessary.

6.4      All prices on the Website DO include currently applicable statutory VAT. Smart Boutique Ltd’s VAT number is GB121258057.

6.5     Delivery and packaging is charged extra. Details of our delivery charges can be found in the Delivery section of these Terms and Conditions.

6.6     Items are invoiced in GBP sterling at the price prevailing at the time you place your order. Please note that we can only accept payment in GBP sterling.

7.  Payment

7.1     You can by debit or credit card or via Your Paypal account, if You have one. We regret that we cannot accept cheques or cash. The full payment price will be debited from your card/account upon or shortly before dispatch of the goods to you.

7.2     You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept reason for the refusal.

7.3     Non-delivery by any third party shall not give You any right to delay payment to Smart Boutique Ltd or to make any claim whatsoever against Smart Boutique Ltd.

8. Delivery process

8.1     All orders will be despatched via courier. We deliver to 100% UK postcodes (including Northern Ireland, IOM, and IOW), and to the Channel Islands. We do not deliver to BFPO addresses and PO box addresses, and we don’t offer international delivery. 

8.2     Deliveries are usually made Monday to Friday (sometimes Saturday). Precise day and timing of a delivery cannot be specified. The delivery address you choose may be different to the billing one and should be specified at the time of online checkout.

8.3     Our standard delivery costs just £3.99 and our express delivery is £5.99 per order including packaging regardless of the parcel weight and the number of items per order. If we need to send your order in separate parcels, you will still be charged delivery cost just once.

8.4     All parcels will be delivered direct to your home. If there is no one available at the delivery address to accept the order, the courier will put a card through your letterbox with their contact details so that re-delivery can be arranged at a time convenient for you. Couriers will try to deliver your order three times and if all attempts fail, the parcel will be returned.

8.5     We will send you an email with a parcel tracking number once your order has been despatched and instructions how to track your parcel online.

8.6     We are unable to change the delivery address once you have placed an order. However, if there is no one to accept the parcel, a card will be left for you with instructions to re-arrange delivery.

8.7     If you think an item is missing from your order or that you have received a wrong or faulty item, please contact us via using the contact details in section 19  straight away and we will resolve any issues as soon as possible – we will send replacements or offer you a refund.

8.8     As soon as the goods are delivered to you, they become your responsibility.

9.  Return policy

9.1     Our returns and exchanges service is  free (also applies for sale items) and you have 14 days from receipt to decide if you want to return or exchange an item.

9.2     Items must be returned unused, in saleable condition without marks or scents, and in their original packaging. Any returned items will be inspected on receipt. We will only be able to provide a refund or exchange if the item has been returned in a suitable condition.

9.3     Returns for Goods are handled via Royal Mail. Items must be wrapped adequately to prevent damage during transit. Please complete the forms enclosed with your item(s) stating your reasons for return, the item number you wish to return and whether you want a refund or exchange. Enclose the completed form in the parcel and affix the return label to the front of your parcel. Always request a proof of posting certificate and keep this until you have received your refund from us. Regrettably, we cannot be held responsible for returned items which do not reach us or items which have been returned in error.

9.4     We will send you an email once your returned item has been received and processed. If you do not receive an email from us within 10 days of posting your parcel, please contact us with details of the item returned, date posted and the reference number from your posting certificate.

9.5     Refunds will be issued to the credit/debit card or Paypal account you used for your purchase within 10 working days of us receiving the returned item(s).We will refund the value of the item(s) you purchased but not the delivery charge except in cases where the whole order is cancelled.

10.  Statutory rights

10.1 In addition to our 14 days return policy, you have a statutory right to cancel your order and receive a full refund (including delivery charges if the whole of your order is cancelled) provided you notify us in writing that you are exercising this right of cancellation no later than seven working days beginning the day after you received your goods. The written cancellation notice should be sent to the following e-mail address: customerservices@theclassywardrobe.com.

11.  Risk

11.1 Risk in the items will pass at the time the items are delivered. Ownership of items delivered will only pass when we receive  payment in full of all sums due in respect of the items (including packing and delivery costs). If we do not receive payment  in full we may, without prior notice, claim from you any items that have been delivered.

12.  Liability

12.1 To the maximum extent permitted by law, Smart Boutique Ltd accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk.

12.2 We are not responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises out of any event which is beyond our reasonable control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.

12.3 Nothing in these Terms and Conditions excludes or restricts Smart Boutique Ltd’s liability for death or personal injury resulting from any negligence or fraud on the part of Smart Boutique Ltd.

12.4 Nothing in these Terms and Conditions excludes or restricts Smart Boutique Ltd’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

12.5 By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. Smart Boutique Ltd’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Smart Boutique Ltd to the customer, together with any postage costs incurred. Smart Boutique Ltd shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.

12.6 In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

13.  Availability of the Website

13.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

13.2 Smart Boutique Ltd accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

14.  Intellectual Property

14.1 All Content included on the Website,  including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Smart Boutique Ltd, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

14.2 You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Smart Boutique Ltd.

15.  Links to Other Websites

15.1 This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Smart Boutique Ltd or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

16.  Privacy

16.1 As outlined in paragraph 14.1. we collect certain personal and payment information. For details on how we use this   information, please read our Privacy Policy.

17.  Disclaimers

17.1 Smart Boutique Ltd makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services. Smart Boutique Ltd make every effort to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors.

17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

18.  Final provisions

18.1 Smart Boutique Ltd reserves the right to change the Website, its Content, our Privacy Policy or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If Smart Boutique Ltd is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

18.2 In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

18.3 These terms and conditions and the relationship between you and Smart Boutique Ltd shall be governed by and construed in accordance with the Law of England and Wales and Smart Boutique Ltd and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

19.  Futher information

19.1 Please refer to the "Frequently Asked Questions" section of the Website.

19.2 Please let us know if you have any questions or complaints regarding the Website or our items. You can contact us by e-mailing: customerservices@theclassywardrobe.com or writing to us at the address below:

Smart Boutique Ltd, 252 Manford Way, Chigwell, IG7 4AD, United Kingdom.